Product Info: +33 1 42 78 40 87

Order Info: +33 1 42 71 61 65

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Ordering

To place an order

Select an item by clicking on: 

ajouter au panier

It will be automatically added to your basket.

You can continue your visit on our site and add other items to your basket. You can view your basket at any time by clicking on it. 

If you would like, you can change the quantity of items in your basket or delete an item that you no longer want to purchase.

Verify that your email address is correct before continuing. 

The contents of your basket can be automatically saved from one visit to another if you sign in. 

When you have finished shopping, click on "place order." 

Signing in

If you are a new customer, you will need to create an account with your email address and a password. For future purchases, you will not have to enter your personal information. (Your personal information is secure and strictly confidential).

Important : Verify that your email address is correct before making your purchase.

If you are a returning customer and already have an account: sign in with your email address and password. If you have forgotten your password, click on "forgot your password?", enter your email address, and a new password will be sent to you.   

Payment

Our accepted methods of payment include:

- Visa, Mastercard
- Paypal
- Bank transfer

Taxes

If your order will be sent to an European country (C.E.E), prices will be shown with all taxes included (prix TTC). 

If your order will be sent to a non-European country, the prices listed will not include taxes (prix HT).

Shipping costs

Shipping costs are automatically added to your order according to destination. 

Metropolitan France and Corsica :

- Orders more than 50 € : FREE
- Orders less than 50 € : 2,99 € 

Dom-Tom :
- Martinique, Réunion, Guadeloupe, St Pierre et Miquelon, Guyane Française : 7,00 €
- Nouvelle Calédonie, Polynésie Française, Tahiti : 8 €

CEE + Switzerland : 7,00 €

Other countries (International) : 10 €

- Insurance is included in all our shipping fees. 

- For special shipment methods, please contact us at: (+33) 1 42 71 61 65.

Tracking your order

The day your order is shipped, you will receive an email with your tracking number and a postal link. 

You can also track your package by clicking on "Track my order" in your account order history. 

Picking up your order at our store in Paris

This choice allows you to pick up your order in our shop located at 12 rue de Sévigné 75004 Paris (Métro St Paul, Line 1). We are open Monday through Saturday from 11:00 AM to 7:30 PM and Sunday from 3:00 PM to 7:00 PM.

Delivery Time

Your order will be shipped within 1 to 2 business days + postal delivery time (according to destination). 

We will not be held responsible for delays caused by the postal service or by customs.

Preparation of your order may take longer during sales. 

Returns 

You will have 15 days to request a reimbursement.

Whatever the reason, we will refund you the price of items purchased (in good condition). Items must be returned in their original packaging, including all accessories, with the receipt, and within 15 days after you've received them. 

We do not accept exchanges
Shipping fees will not be reimbursed. 

ATTENTION : Wholesale Swarovski packages will not be accepted if opened!

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