Product Info: +33 1 42 78 40 87

Order Info: +33 1 42 71 61 65

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Questions / Answers

Summary

To place an order
Signing in
Payment
Taxes
Shipping costs
Tracking your order
Picking up your order at our shop in Paris
Delivery Time
Returns
Secure payment SSL
Secure payment by credit card (CB, Visa, Mastercard)
Secure payment PAYPAL (CB, Visa, Mastercard)
Payment security
Personal information
Contact us
Our shop in Paris
Store hours
Legal informations
Customer reviews
Site map
Can not be ordered on the site?
Catalog request

 

To place an order

Select an item by clicking on: 

ajouter au panier

It will be automatically added to your basket.

You can continue your visit on our site and add other items to your basket. You can view your basket at any time by clicking on it. 

If you would like, you can change the quantity of items in your basket or delete an item that you no longer want to purchase.

Verify that your email address is correct before continuing. 

The contents of your basket can be automatically saved from one visit to another if you sign in. 

When you have finished shopping, click on "place order." 

 

Signing in

If you are a new customer, you will need to create an account with your email address and a password. For future purchases, you will not have to enter your personal information. (Your personal information is secure and strictly confidential).

Important : Verify that your email address is correct before making your purchase.

If you are a returning customer and already have an account: sign in with your email address and password. If you have forgotten your password, click on "forgot your password?", enter your email address, and a new password will be sent to you.   

 

Payment

Our accepted methods of payment include:

- Visa, Mastercard
- Paypal
- Bank transfer

Taxes

If your order will be sent to an European country (C.E.E), prices will be shown with all taxes included (prix TTC). 

If your order will be sent to a non-European country, the prices listed will not include taxes (prix HT).

 

Shipping costs

Shipping costs are automatically added to your order according to destination. 

Metropolitan France and Corsica :

- Orders more than 50 € : FREE
- Orders less than 50 € : 2,99 € 

Dom-Tom :
- Martinique, Réunion, Guadeloupe, St Pierre et Miquelon, Guyane Française : 7,00 €
- Nouvelle Calédonie, Polynésie Française, Tahiti : 8 €

CEE + Switzerland : 7,00 €

Other countries (International) : 10 €

- Insurance is included in all our shipping fees. 

- For special shipment methods, please contact us at: (+33) 1 42 71 61 65.

 

Tracking your order

The day your order is shipped, you will receive an email with your tracking number and a postal link. 

You can also track your package by clicking on "Track my order" in your account order history.

 Picking up your order at our shop in Paris

If you are in Paris,  our free in-store pick up option allows you to shop in the comfort of your own home, saving you shipping fees and postal delivery time.

You will receive an email when your order is ready. You can then come to pick it up at our store: 12 rue de Sevigne, Paris 75004 (Metro Saint Paul, Line 1).

A surprise gift will be included inside your order! 

Delivery Time

Your order will be shipped within 1 to 2 business days + postal delivery time (according to destination). 

We will not be held responsible for delays caused by the postal service or by customs.

Preparation of your order may take longer during sales.

 

Returns

You will have 15 days to request a reimbursement.

Whatever the reason, we will refund you the price of items purchased (in good condition). Items must be returned in their original packaging, including all accessories, with the receipt, and within 15 days after you've received them. 

We do not accept exchanges
Shipping fees will not be reimbursed. 

ATTENTION : Wholesale Swarovski packages will not be accepted if opened!

 

Security payment SSL

Privacy and security systems with Credit du Nord Web business or Paypal.
On the site Matière Première you can pay for your purchases by several safe payment methods.
To find out, watch this: when you get to the payment system to complete the transaction, the link"http" changes into "https" (the "s" means "secure").

  Secure online payment by credit card

(Carte Bleue, Visa, Mastercard, e.Carte bleue)



With Credit du Nord (webaffairs) solution:
at settlement by credit card, VISA or Mastercard. 
Your banking information is encrypted using SSL and transmitted directly to the server payment without going through our site. 
Thus your personal information will never circulate in the clear on the web and the transaction is done directly from your bank and Crédit du Nord. 
Paiement Sécurisé PAYPAL (CB, Visa, Mastercard).   

  Secure payment PAYPAL (CB, Visa, Mastercard)

" Pay ''with serenity'' on the Internet without revealing your financial information.

- I open a free personal account in five minutes.
- I give an email address as payment and not my bank details.
- I can pay for a moment and see the details of my transactions in real time.
- With PayPal, I enjoys one of the best encryption technologies on the market..

Secure payment

Encryption is an essential means of ensuring a high level of transaction security.
We have adopted the SSL encryption process to protect all data related to personal information and the means of payment.
In all secured areas where the URL begins withhttps: // (where the 's' stands for secure),
information is encrypted and therefore protected before being transferredvia the Internet.

It appears a padlock or a key in your navigation link:

Personal information

We respect your privacy, and take great care to safeguard information in our possession. Matière Première does not share customer information, including e-mail addresses, with any other organization or individual.

Contact us

You can contact us by email. We will respond as soon as possible.
Click here

Our shop in Paris

Matière Première : 12, rue de Sévigné 75004 Paris / Métro (Line 1) : St Paul 
Telephone : 33 1 42 78 40 87
E-mail : contact@matierepremiere.fr

Store hours

Monday through Saturday: 11:00 AM to 7:30 PM, Sunday 3:00 PM to 7:00 PM.

 Map  :

 

 

Legal informations

Matière Première 12, rue de Sévigné 75004 Paris - Téléphone : 33.(0)1. 42 71 61 65
Email : contact@matierepremiere.fr 
Sarl au capital de 15844.79 € 
Rcs Paris B 379 611 270 - Siret 379 611 270 000 16 - Ape 366 - Tva FR 84 379 611 27
N° déclaration CNIL : 1242012v0

Customer reviews

Here are some customer reviews (in French)...

Site map

Here is the site map for an overview of our different products.

Can not be ordered on the site?  

If you are unable to control it is surely that you have a firewall (firewall) installed on your computer
that prevents you from going further in your order.
Example: no product adds to your cart: You must disable it in order to proceed with your order.
If that does not work, please contact us: Clik here

Catalog request

Products the site is constantly changing, we can not edit catalog.

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